FAQ

1.Are the flowers fresh?

Absolutely! We take great care in sourcing the freshest blooms from reputable growers around the world. Our commitment to quality ensures that every stem you receive is vibrant, beautiful, and ready to be transformed into stunning creations.

2.How are the flowers packaged for shipping?

We understand the delicate nature of flowers, and our packaging is designed with utmost care. Each stem is individually protected to prevent damage during transit. Our packaging ensures that your flowers arrive in the same pristine condition as when they left our facilities.

3.Can I track my order?

Yes, definitely! Once your order is on its way, you'll receive tracking information that allows you to monitor the progress of your delivery in real time. This way, you can anticipate when your blooms will arrive and plan accordingly.

4.What if my flowers arrive damaged or wilted?

While we take every precaution to ensure your flowers arrive in perfect condition, we understand that unforeseen circumstances may occur. If you encounter any issues with your order, please reach out to our dedicated customer support team within 24 hours of receiving your shipment, and we'll work swiftly to resolve the matter.

5.Do you offer expedited shipping?

Yes, we do! We offer expedited shipping options to accommodate your specific timeline and needs. Simply select the expedited shipping option during checkout, and we'll ensure your order reaches you even faster.

6.Can I change my delivery address after placing an order?

We understand that plans can change. If you need to modify your delivery address, please contact our customer support team as soon as possible. While we'll do our best to accommodate your request, please note that changes may be subject to certain limitations based on your order's processing stage.

7.Do you offer bulk or wholesale pricing?

Absolutely! We cater to both individual enthusiasts and professionals in the floral industry. For bulk or wholesale inquiries, please reach out to our sales team, and they'll be delighted to assist you with special pricing and arrangements.

8.How do I care for the flowers once they arrive?

To ensure the longevity of your blooms, we provide care instructions along with your delivery. These instructions will guide you on how to properly hydrate and maintain your flowers, allowing you to enjoy their beauty for as long as possible.

9.Do you offer a satisfaction guarantee?

Yes, your satisfaction is our priority. If you're not completely satisfied with your order, please contact our customer support team, and we'll work with you to make things right.

10.How can I get in touch with your customer support?

You can easily reach our customer support team through our Contact Us page on the website. We're here to help you with any question or concerns you may have.

If you have any more questions that aren't covered here, please don't hesitate to reach out to us. We're here to provide you with exceptional service and help you make the most of your floral creations!