Changes & Returns

At Sunrise Wholesale Flowers, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes circumstances change, and we're here to assist you with any modifications or returns.

Changes to Your Order:

If you need to make changes to your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may be subject to certain limitations based on the processing stage of your order.

Return and Exchange Policy:

We take great care in preparing and delivering your flowers, and we want you to be delighted with your purchase. In the unlikely event that you are not satisfied with the quality of your order, please follow these steps for returns or exchanges:

  1. Contact Us: Reach out to our customer support team within 24 hours of receiving your shipment. Provide details about the issue you've encountered, and we will guide you through the next steps.
  2. Photo Documentation: We may request photo documentation of the issue to help us understand and assess the situation.
  3. Return or Exchange: Based on the nature of the issue, we will determine the appropriate course of action, which may include a return, replacement, or exchange of the affected items.
  4. Return Shipping: If a return is approved, we will provide you with instructions for returning the items. It is important to make sure that the items are packaged in a secure manner to avoid any damage during transportation.

Important Notes:

  • Returns and exchanges must be initiated within 24 hours of receiving your order.
  • Please return the items in their original packaging and condition.
  • We reserve the right to refuse a return or exchange if the issue is not reported within the specified timeframe or if the items have been mishandled.
  • Shipping and handling charges are non-refundable.
  • In case of a refund, it will be processed using the original payment method.

We are here to assist you every step of the way to ensure a smooth and satisfactory resolution. Your feedback is important to us as we continuously strive to improve our products and services. Thank you for choosing Sunrise Wholesale Flowers for your floral needs.